Data protection complaints

This page is for concerns about how Lyra handles your personal data. If you have a general question or another kind of problem, please use our contact page instead.

How to make a complaint

Email [email protected] with the word "complaint" in your message and a description of your concern. Tell us what happened, which of your personal data is involved, and what you would like us to do.

What we will do

We will acknowledge your complaint within 30 days of receiving it, investigate it without undue delay, keep you informed of progress, and write to you with the outcome. This reflects our statutory duty under the Data (Use and Access) Act 2025.

Escalating to the ICO

If you remain dissatisfied, you have the right to complain to the UK Information Commissioner's Office (ICO), our supervisory authority:

• Online: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You can complain to the ICO at any time, but we would like the chance to resolve your concern first.

For the full detail of how we collect, use, and protect your personal data, see our privacy policy.